Returns & Refunds

At Le Bouquet Baby, we are committed to delivering high-quality baby products and providing an exceptional shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.
This policy outlines the conditions under which returns, refunds, and exchanges may be accepted.

1. Easy Returns – 4 Day Policy
We offer an Easy Return period of 4 days from the time your order is delivered.
If 4 Days have passed since delivery, we unfortunately cannot accept a return, exchange, or refund request.
To initiate a return request, please contact our team at:
📧 info@lebouquetbaby.com
All return requests must be submitted and approved before sending the product back.

2. Return Eligibility
To qualify for a return, the product must meet the following conditions:
• The item must be unused and in its original condition
• The item must be clean and free from stains, marks, or signs of use
• The product must be returned in its original packaging
• All tags, manuals, accessories, and parts must be included
• The item must not be assembled or installed
• A valid proof of purchase (order confirmation or receipt) must be provided
All returned items will be carefully inspected by our team at our showroom before any refund or replacement is approved.

3. Product Inspection
Once the returned item arrives at our showroom, our team will conduct a quality inspection.
Based on the inspection results, the return request may be:
• Approved for a refund
• Approved for a replacement
• Rejected if the product does not meet return conditions
Customers will be notified via email regarding the inspection outcome.

4. Return Rejection Conditions
A return request may be rejected if the product shows any of the following:
• Damaged or missing original packaging
• Used, dirty, or stained items
• Damaged product or missing parts/accessories
• Signs of wear, misuse, or improper handling
• Items assembled or installed after delivery
• Products returned without original tags or labels
• Return request made after return period
If a return is rejected, the item will be sent back to the customer.

5. Damaged or Defective Items
If your product arrives damaged or defective, please notify us within 24 hours of delivery.
You may be asked to provide photos or videos of the issue so our team can assess the situation quickly.
If the issue is confirmed, we will arrange for:
• Replacement of the product, or
• A refund, depending on product availability and circumstances.

6. Exchanges
We only offer exchanges if:
• The product is defective, or
• The item was damaged during delivery
If you need to request an exchange, please contact:
📧 info@lebouquetbaby.com
📞 +971 4 234 1288
Our customer support team will guide you through the exchange process.

7. Refunds
Once the returned item has been received and successfully inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
• The refund will be processed to the original payment method
• Processing time typically takes 5–10 business days, depending on your bank or payment provider.
Please note:
• Shipping fees are non-refundable
• Any return shipping charges may be deducted from the refund amount

8. Non-Returnable Products
Certain items cannot be returned due to hygiene, safety, or product integrity reasons.
These include:
• Used or opened products
• Products that show signs of wear, misuse, or damage caused after delivery
• Personalized or customized items
• Gift cards
• Sale or discounted items
• Certain health and personal care products
• Products marked “Non-Returnable” on the product page

9. Assembly and Installation Items
Products that require assembly or installation, such as certain baby furniture or equipment, are only eligible for return before assembly or installation takes place.
Once a product has been assembled, installed, or used, it will be considered used merchandise and will no longer qualify for return or exchange unless it is confirmed to be defective upon delivery.

10. International Orders
Currently, returns are not accepted for international orders outside the UAE, except in cases where the item arrives defective or damaged.
If this occurs, customers may be asked to provide photos or videos to help our team review the issue and provide an appropriate solution.

11. Return Shipping
To return a product, customers must send the item to our showroom in Dubai.
Please note:
• Customers are responsible for return shipping costs
• Shipping fees are non-refundable
• If a refund is approved, return shipping costs may be deducted from the refund amount
• If customers request pickup service for the returned item, an additional pickup fee will apply
Delivery times for exchanged items may vary depending on your location.

12. Late or Missing Refunds
If you have not received your refund:
- Please check your bank account again
- Contact your credit card provider
- Contact your bank, as processing times may vary

If you still have not received your refund, please contact us at:
📧 info@lebouquetbaby.com